Return Policy

We're all about making sure you have a great experience. We totally get that sometimes you might need to return or exchange an item, and we're here to help you out. Our return policy is designed with your convenience in mind. If you have any questions or need assistance with returns, exchanges, or refunds, our customer support team is just a message away. We really value your feedback, so please don't hesitate to reach out. Take a look at the details below to get familiar with the ins and outs of our return policy.

Return Eligibility

• Customers may request returns within 14 days from the date of receipt.
• To be eligible for a return, items must be in unused, unwashed, and undamaged condition.
• Please ensure that any attached labels or tags remain intact, untorn, and in their original condition.
• Additionally, for hygiene reasons, certain products such as underwear and socks cannot be refunded.

Return Process

• To initiate a return, please send an email to our customer support team at info@offsideconcept.com.
• Our customer support team will provide you with detailed instructions on how to package and ship the items back to us.
• Please ensure that the items are in their original packaging and include all accessories, tags, and labels.
• We recommend using a trackable shipping method to return the items, as we cannot be held responsible for any lost or damaged packages during the return transit.
• Once we receive the returned items, our team will inspect them to ensure they meet the return eligibility criteria.
• Please allow us up to 5-10 business days to process your return and exchange.
• There are special cases in which refunds are authorized and must be communicated and confirmed via email. 

Exchange Policy

• We offer exchanges for the same item in a different size, subject to availability.
• If you wish to exchange an item for a different size, please contact our customer support team at info@offsideconcept.com.
• Our team will assist you in finding the right size and provide further instructions on how to proceed with the exchange.
• Please note that the exchange is subject to the item being in unused, unwashed, and undamaged condition, with all labels and tags intact.
• The return shipping costs for the exchange will be the responsibility of the customer, unless the item received was damaged or defective.

Exceptions and Conditions

• Custom-made or personalized products cannot be returned or refunded unless they arrive damaged or defective.
• Sales items, including discounted or clearance items, are not eligible for refunds.
• We reserve the right to refuse returns or exchanges that do not meet the specified eligibility criteria.
• If you receive a damaged or defective item, please contact our customer support team immediately to arrange for a replacement or refund.
• In such cases, we may request photographic evidence of the damage or defect before authorizing the return.